Privacy Policy

These are the data protection notices of our “RYDES” service, which is operated by RYDES GmbH. Please contact us if you have any kind of question about the topic of data protection.

You can contact us at any time on all topics concerning data protection and exercising your rights:

info@rydes.com
RYDES GmbH
Kastanienallee 75
10435 Berlin
Germany

Use of the services offered on our website:

We offer various services on our website. For this purpose, we must collect and process certain customer data.

Data processing when viewing pages / web hosting / logs:

In order to provide our service to you, we process addressing information (such as the IP address and the selected resource). For optimal presentation on your device, we also process some device information (such as the browser, resolution and operating system version). For registered users, we process the stored customer data in order to provide our service. Our service is operated on the servers of our hosting provider. We create server logs to detect and fix possible bugs. These logs are kept for 30 days and then deleted. The legal basis for this processing is Article 6 (1) (f) of the GDPR.

Website usage analysis via Google

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. When users visit this website we collect statistical web data, such as the number of page views, as well as pseudonymous unique IDs, using the Google Analytics and Google Tag Manager tools. We collect this data in order to analyze the actions of anonymized users and thus optimize our service. We process the data on the basis of our legitimate interest in optimizing the website. If you do not want your data to be processed, please contact us by e-mail at info@rydes.com. By doing so, we transmit to Google that you have objected to the data processing. When the data is processed, it is transmitted to the operator of the tool in Ireland. The pseudonymous user data is deleted after 14 months.

App usage analysis via Firebase

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.When users use the app we collect statistical web data, such as the number of page views, as well as pseudonymous unique IDs, using Google Analytics and Firebase. We collect this data in order to analyze the actions of anonymized users and thus optimize our service. We process the data on the basis of our legitimate interest in optimizing the website. If you do not want your data to be processed, please contact us by e-mail at info@rydes.com. By doing so, we transmit to Firebase that you have objected to the data processing. When the data is processed, it is transmitted to the operator of the tool in Ireland.

Font display via Google Fonts

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.To make the font available on your device, Google Fonts needs your IP address. We use this service based on our legitimate interest in providing a better website experience. As part of this, the IP address is transmitted to the tool operator, so that the service can be provided correctly on your device. Google temporarily stores this information and uses it solely for the correct representation of the fonts on your device.

E-mail communication via SendGrid:

We process your email address in order to offer you the user account function as well as to provide confirmations of your purchases. This takes place on the basis of the usage agreement and purchase contract. In addition, we process your email address to provide you with news about the service based on our legitimate interest. You can stop the sending of marketing e-mails at any time in your user account. The emails are sent by our service provider SendGrid. If you contact us by email regarding a purchase or your account, we will process your email address and the content of the email, either on the basis of the contract concluded with you, or based on our legitimate interest in communicating with you. We keep email communication for 12 months, unless statutory retention periods apply. In this case, we keep the e-mail communication for 6 or 10 years in accordance with the law. If you have an account, we will store your email address until your account is deleted.

Calculating carbon emissions and offsetting via offsetAPI:

When using our service, we anonymously process travel data, such as origin, destination, vehicle type. etc. This is done in order to calculate your respective carbon emissions as well as to enable you to offset them. In case you decide to offset your emissions, the respective amount will be transferred to offsetAPI.

Mandatory provision of data:

When you create a user account, we need all the information required in the profile, otherwise it is not possible to create the account. If you want to get reimbursed for public transport, we need your IBAN. Without this, your spent cannot be reimbursed as this information is required for executing the payment.

Rights of the data subject and right of appeal:

It is an important concern for RYDES to ensure that our processing procedures are fair and transparent. They are entitled to the following rights:
- Right to information, Art. 15 DSGVO
- Right to rectification, Art. 16 DSGVO
- Right to cancellation ("right to be forgotten"), Art. 17 DSGVO
- Right to limitation of processing, Art. 18 DSGVO
- Right to data transferability, Art. 20 DSGVO
- Right of objection according to Art. 21 DSGVO

If you have given us permission to process your personal data, we hereby inform you that you can revoke this permission at any time. To exercise your rights, you can contact us by e-mail at info@rydes.com.

In order to process your application and for identification purposes, we would like to point out that we process your personal data in accordance with Art. 6 Para. 1 lit. c DSGVO and delete it after a period of 3 years.

In addition, you have the right to complain to a supervisory authority. You can find out which supervisory authority is responsible for you on the website of the Federal Commissioner for Data Protection and Freedom of Information under the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html_Links/anschriften_links-node.html