Terms of use for Rydes

The loyalty program RYDES rewards users for their mobility. RYDES offers the opportunity to collect points at mobility companies and redeem them at partner companies. Operator and publisher of RYDES is the Lufthansa Innovation Hub GmbH ("LIH"). For the acquisition and redemption of points, as well as the general use of RYDES,there are some conditions that are summarized here. Special regulations can also be found in other program documents. By accepting the use, the validity of these Terms of Use in their respective valid version is accepted.

1. Conditions of participation

1.1 Eligible users

Only natural persons who have reached the age of eighteen and reside in Germany are eligible to participate. The actual place of residence of the participant is considered as residence. Information about the person and the place of residence must be provided correctly and truthfully and must be provided to one of the operators on request.

There is no legal entitlement to admission to RYDES. The operators can refuse admission to participate in RYDES without stating any reasons.

1.2 Abuse of the app

The app and its features as well as the content provided via the app may not be used in an abusive manner. The app may be used only to the extent permitted by law and in accordance with these Terms of Use. In case of violation of applicable German law or these Terms of Use, we reserve the right to temporarily or permanently exclude the device used from the use of the app.

1.3 Free use

For the use of the app, we charge no costs. The costs for mobile internet use are based on the tariffs of your provider.

1.4 Technical requirements

The technical requirements for the use of the app are based on the mentioned requirements in the download area of ​​the respective app store.

1.5 Personal use

We grant you a non-exclusive and non-assignable right to use the App and the content made available through it in accordance with these Terms of Use, as amended, for the sole purpose of personal use. Any further use is prohibited, and in particular, the App and the content provided through it may not be altered, supplemented, copied, reproduced, sold, rented or otherwise used or exploited without our prior written consent. Any commercial use of the App and / or the content made available through it is prohibited.

1.6 Copyright

The app itself and the content made available through it are protected by copyright or other protective laws. These rights must be observed and, in particular, company and product labels as well as trademarks and copyright notices removed.

1.7 Granting of rights

Beyond the rights expressly granted in these General Terms of Use, no further rights whatsoever are attached to the App and the content made available to it, as well as company and product labels, industrial property rights (eg patents, designs, utility models, etc.) or Brands of Lufthansa Innovation Hub GmbH, its affiliates or other third parties granted, nor does we have a corresponding duty to grant such rights. Otherwise, §§ 69a ff. UrhG remain unaffected.

2. Collecting points

2.1 General rules of collecting points

Points can only be credited to the personal user account for services used by the participant himself. When claiming benefits from the RYDES partner companies, the beneficiary must be the RYDES account holder in order to be credited points. The bill recipient is irrelevant.

2.2 Calculation of points

The app allows you to upload selected tickets from mobility operators (see mobility operators list), allowing you to collect points. One point is credited per kilometre covered.

The number of kilometres travelled determines the app by means of the start and end of the used means of transportation. For technical reasons, the distances determined by the app may differ from the actual kilometres covered.

2.3 Recommendation

Points are also awarded for the successful recommendation of the app via e-mail, SMS or other messenger or social media services installed on your device. The number of each credited points per recommendation can be viewed at any time through the app by clicking on the info icon in the score display. Changes will be notified by push message.

2.4 Point balance

The current balance can be retrieved at any time via the app. Due to technical reasons, delays of up to 24 hours can result in the crediting of the collected points.

2.5 Abusive collecting of points

In the event of mis-booking or misuse of the App (for example, because of manipulated tickets), we reserve the right to cancel the corresponding point credit or block the corresponding account.

3. Redemption of points

3.1 General rules for redemption

Each participant can redeem their credits at participating affiliates as soon as the number of points required for each award has been earned. Prerequisite for the redemption is the availability of the premiums in accordance with Section 5.5 and the required number of points earned. The respective bonuses offered, and the number of points required to redeem each are displayed via the app. A conversion and / or payment of points in cash is not possible.

3.2 Request of reward

The rewards may be obtained from an operator, co-publisher or RYDES affiliate, depending on the particular reward. The redemption of a reward cannot be combined with other loyalty programs and discounts. After the redemption period, the reward voucher expires and can then no longer be redeemed. Each credited reward can only be redeemed once. As soon as the required number of points has been reached for the selected reward, another reward can be redeemed.

3.3 Availability and special terms for rewards

The availability of rewards may vary by date and season. Individual rewards may not be available at certain times. Certain rewards can only be redeemed in certain regions due to the residency and activity of the RYDES partner companies. This is indicated before the selection of the premium.

The availability or quality of the rewards provided by RYDES affiliates will be beyond the control of the operator or a co-publisher. Neither the operators nor the respective co-publisher is therefore responsible for the availability of the services of other RYDES partner companies and the proper performance of the contract. The general terms and conditions of the respective RYDES partner company apply to these services.

3.4 Expiration of points

If points are not redeemed for a bonus within 36 months of the event (use of the respective form of mobility), they will be forfeited by the end of the next quarter.

4. Using the login function / registration

The app can be used without registration and without disclosing the person. However, the use of certain offers and features provided through the App requires prior registration. Either registration takes place directly through the app using the free sign up feature. For this, a freely selectable user name and a valid e-mail address and a password must be specified. For the registration we use the so-called double opt-in method. The registration is only completed when it has been confirmed via a link, which we send in a confirmation e-mail to the specified e-mail address. If a confirmation has not been confirmed after seven days, the registration is automatically deleted from our database.

Alternatively, you can sign up with a Facebook account via "Facebook Login" or with a Google Account via "Google Login". Only one account may be created per person. If a person nevertheless creates several accounts, this person can be completely or partially excluded from the use of this service, in particular the accounts of the user can be deleted. The claim to the already collected points/rewards expires with the deletion of the account.

5. Violation of conditions of participation, account suspension and contract termination

5.1 Termination, blocking, exclusion from the program participation

5.1.1 Ordinary termination

The user account can be deleted at any time by clicking on the "Delete Account" button in the app under "Account settings", and after entering user name and password, the deletion of the login account will be confirmed. In this case, all data provided during registration, including the accumulated points, will be permanently deleted. The usage data incurred during the use of the app will also be deleted or completely anonymized.

5.1.2 Extraordinary termination

Termination without notice may be made by an operator or co-publisher, as well as an exclusion from the program for good cause, with future effect. An important reason is in particular a culpable serious violation of the participant against the terms of participation of the RYDES App, a co-editor or a RYDES partner company. The same applies in the case of misuse pursuant to Section 1.2 as well as in the case of material misstatements, harassing or damaging behaviour towards employees or customers of an operator, a co-publisher or RYDES partner company. Except in the cases of § 323 Abs. 2 BGB an extraordinary termination is only after unsuccessful expiry of a specified period for remedial action or after unsuccessful warning.

5.2 Points validity at termination

5.2.1 With ordinary termination

In the event of ordinary cancellation by the participant, by an operator or a co-editor, the points expire after deletion of the account, unless an earlier expiration according to section 3.4 occurs.

5.2.2 In case of extraordinary termination

In the event of a justified termination without notice by an operator or a co-publisher, the award miles shall lapse upon receipt of the termination, unless an earlier expiry pursuant to section 3.4 occurs.

5.3 Program termination

The operators reserve the right to discontinue RYDES at any time and to terminate the participation agreements properly. For such terminations, paragraphs 5.1 apply. The same applies in the case that RYDES is replaced by another program. In this case, the participant also has the right to termination in accordance with section 5.1.

6. Miscellaneous

6.1 Hyperlinks / Contents of third parties

The app may contain hyperlinks to third party websites. We assume no responsibility for the content of these websites, nor do we make them our own. A check of the linked third-party content is not reasonable for us without concrete indications of an infringement and does not take place. Upon notification of violations, however, we will immediately remove such links and / or immediately block the corresponding third-party content, insofar as this is technically possible with reasonable effort.

6.2 Liability

For damage caused to participants in connection with their participation by an operator, a co-editor or the respective vicarious agents, the following applies In case of intent or gross negligence as well as in the presence of a guarantee the liability is unlimited. In case of slight negligence, the liability in case of injury to life, body or health is also unlimited. In the event of a slightly negligent breach of essential contractual obligations, the liability is limited to property and pecuniary losses attributable thereto in the amount of the foreseeable, typically occurring damage. An essential contractual obligation is the obligation whose fulfillment makes the proper execution of the contract possible in the first place and on the compliance of which the participant may regularly rely. Any further liability for damages is excluded except for claims under the Product Liability Act.

6.3 Data protection

When using the app, personal data will only be collected, processed and / or used by us insofar as we are entitled to do so based on a consent granted by the user or because of a legal provision. More details can be found in our privacy policy.

6.4 Modification of the program or conditions of participation

The operators reserve the right to make any changes or additions to the conditions of participation, the premiums for RYDES at any time, unless the participant is disadvantaged in good faith. Claims for damages of participants against the operators due to law-specific country-specific changes are excluded. Amendments or supplements to the bonus for RYDES will be announced in the RYDES communication media. Changes or additions to these terms and conditions will be announced by notice in writing. The amendments or additions to the Terms of Participation shall be deemed approved if a Participant does not object in writing within two months of notification. The operators will be particularly aware of this episode on announcement. If a participant objects to the amendment or supplement, his participation in accordance with section 5.1 of the conditions of participation can be terminated by ordinary notice.

7. Law, jurisdiction

German law applies. If the subscriber is a consumer domiciled outside Germany, but within the EEA, he may assert claims of his choice both in Frankfurt am Main, Federal Republic of Germany, and in a competent court in the State in which he is resident. In addition, a participant may also be prosecuted at its general venue or any other jurisdiction venue. The operators are not obliged to participate in a conciliation procedure and cannot offer to participate in such a procedure.